Services

Your team spends hours on tasks that repeat: copying data, checking emails, updating spreadsheets or sending the same notifications. Automating them frees up that time and reduces copying errors.

Who it is useful for

Shops, practices, workshops and small businesses that use several programs (online store, management software, email, Excel) and move information between them by hand.

Use cases

• Recording orders that arrive by email in your management software
• Sending automatic notifications when an order or appointment changes status
• Syncing customers and products between the online store and the ERP
• Preparing a weekly report with data from several sources
• Keeping a log of everything that has been done, to check whenever you want

How we do it

We go through the process with you step by step, choose the tool that fits best (an automation platform or our own code), build it in stages and test it with real cases before handing it over.

Some tasks do not follow fixed rules because a text has to be read and understood: emails, invoices, orders or documents. AI can do that reading and leave the review and decisions to people.

Who it is useful for

Businesses that receive lots of email, PDF documents or free-text requests and spend time reading, sorting and copying their data elsewhere.

Use cases

• Extracting supplier, date, amounts and VAT from PDF invoices
• Sorting emails and requests and routing them to the right person
• Summarising long documents or conversations
• Assistants that answer using only the information you approve
• Preparing draft replies or quotes for review

How we do it

First we check with real examples whether AI handles your case well. Then we build it into the process, sending it only the data it needs, and define which cases a person always reviews.

AI can make mistakes. We use it when it brings a clear benefit and, for important decisions, with human validation.

An AI agent is an assistant that does more than answer: it also looks up your data and carries out tasks in your tools, such as finding an order, recording a contact or drafting an email. We set it up for your business, with your information and within the limits you decide.

Who it is useful for

Businesses that receive many customer enquiries, lose opportunities because they cannot reply or follow up in time, or whose team spends time looking for information spread across several places.

Use cases

• Sales agent that attends to prospects on your website or by email, gathers what they need and records it in your CRM
• Follow-up agent that drafts emails for quotes that are still unanswered
• Customer support agent that answers frequent questions with your own information and hands over to a person whatever it cannot solve
• Internal agent that answers your team by looking up manuals, price lists or procedures
• Agent that drafts quotes from the customer's request

How we do it

We define with you what the agent should do, what information it may consult and which actions it is allowed to take. We test it with real conversations and cases before launching it, and keep a log of what it does so you can review it.

An AI agent can make mistakes. That is why it only has the permissions it needs, and important actions, such as sending a quote or an email to a customer, can wait for your approval.

Sometimes no off-the-shelf program fits the way you work, or the ones you use cannot be connected. Then a custom-built tool is the best option.

Who it is useful for

Businesses with their own process that is currently run on spreadsheets, paper or several programs that do not talk to each other.

Use cases

• An internal app to manage orders, appointments or incidents
• An API that connects your software with suppliers or customers
• A dashboard to see in one place data that is scattered today
• The backend that stores the data and applies your business rules
• Integrations between business systems

How we do it

We agree with you on what the first version must have, build it in short stages so you can try it early, and leave it documented. We mainly work with .NET and C#, APIs and SQL databases.